¢º Member Order Cancellation
Please go to the website > My Page > View Order Details for the respective order > Click on Cancel Order.
¢º Non-Member Order Cancellation
Please initiate a 1:1 consultation in advance > Choose the category > Leave a cancellation request post under [Order Cancellation]. Ensure to provide your name, contact information, and order number for cancellation processing.
However, please note that cancellation can only be processed until the [Preparing for Shipment] status, and it may be difficult to process if it has already been transferred to the courier.
- If cancellation is not possible while using mobile, please use a regular PC to proceed with cancellation.
- If cancellation is unsuccessful, please leave a post in the 1:1 consultation section or contact customer service.
- Please make sure to leave your cancellation inquiry under [Cancellation Inquiry] in the 1:1 consultation. If you leave inquiries under different categories, cancellation processing may be delayed, and cancellation may not be possible. |