Order, Shipping, Return/Refund/Exchange Guide
Hello. This is G9G9.
¢º Order
We do not accept phone orders, so please place your order directly on the website. (Non-members can also order)
Product options can only be changed before shipment (while in the payment pending or product preparation status).
If you wish to make changes, please leave a post in the 1:1 consultation section or contact the customer center at 1877-5508.
¢º Shipping
The delivery time may vary slightly depending on the supplier's circumstances, but typically takes about 3-5 days.
We prepare for shipment immediately after order confirmation, and if there are any delays, we will notify you separately via text message.
We strive to provide as fast delivery as possible.
¡Ø Exceptions for same-day shipment:
- If the product is out of stock
- During discount event periods when there is a high volume of orders
However, payments made after 1 PM on Fridays will be shipped the following Monday (or the next business day if it's a public holiday).
¡Ø How to track delivery?
Website > My Page or Order Delivery Inquiry > View Order Details > Click on Delivery Status Inquiry Button!
¡Ø Delivery unavailable areas -> Overseas shipping
We apologize, but we only support domestic shipping.
¡Ø In case of return due to address or contact information error:
Please be careful, as it may be difficult to receive the product again once it is returned.
¢º Order Confirmation Text Message and Purchase Decision
After placing an order, a text message is sent even before payment is made.
[Text Content]: [Web Sent] Mr./Ms. [Name], Your order (Order Number: 201811263235773) has been successfully placed.
If you decide to make a purchase, please go to the website > My Page > Purchase History > View Order Details > Click on Purchase Confirmation.
Or, purchase confirmation will be automatically made after a certain period, so you don't have to worry about it.
¢º Returns / Refunds / Exchanges
- Please submit a request in the 1:1 consultation board at the customer center.
- In case of returns due to simple change of mind or size error in the order, return shipping costs of one way (20,000 won) will be incurred, and additional shipping costs may apply for reorders. Please note that we do not take responsibility for product quality. If you would like more detailed information about the return reason, please leave a post in the 1:1 inquiry section, and we will respond.
For customers who wish to return / refund, please refer to the following:
* Cancellation is only possible before the item is shipped and must be returned after shipment (from preparation for shipment to shipment).
* All returned items will be discarded.
* We cannot provide assistance for items lost due to unauthorized returns.
* Please do not make unauthorized returns.
For more information on refunds, please proceed with a 1:1 inquiry or contact the customer center.
Important! In the case of a refund, order shipping fees and used accumulated points will be excluded (even in the case of a refund due to skin issues).
1. In case of simple change of mind:
- Only applicable to unopened new products within 7 days from the date of shipment (no signs of opening the box).
- If you received a gift, you must return it together, and accumulated points used cannot be refunded.
- If the product arrives without a gift, only the amount of the gift will be deducted and refunded; accumulated points used cannot be refunded.
2. In case of defective products or wrong delivery:
- Exchange / return is possible within 7 days from the date of shipment, and the shipping cost will be borne by the respective company. (Please upload photos proving the defect or wrong delivery to the 1:1 consultation.)
- However, if you return the product without confirming the defect, it will be difficult to provide assistance.
3. In case of skin issues after product use:
Within 14 days from the date of shipment, please attach the prescription and medication package received from the dermatologist, as well as before and after photos of the skin trouble, and leave a post in the 1:1 consultation board. We will assist you with refunds and returns after verification. After 14 days from the date of shipment, refunds are not possible. For inquiries regarding refunds, please proceed with a 1:1 inquiry or contact the customer center.
4. Cases where returns / refunds are not possible:
- If the packaging is opened or the value of the product is compromised (including damage to the packaging).
- If 1/3 or more of the product has been used.
If you have any further questions, please feel free to ask in the 1:1 inquiry board or contact the customer center, and we will respond kindly and promptly.
Thank you.
