Cancellation Instructions Before Product Shipment
Hello, this is G9G9.
If you wish to cancel your order before the product is shipped, please follow these instructions:
¢º Member Order Cancellation
Please go to the website > My Page > View Order Details > Click Cancel Order.
¢º Non-Member Order Cancellation
Please leave a cancellation inquiry post under 1:1 Consultation > [Cancellation] category.
Be sure to provide your name, contact information, and order number for cancellation to be processed.
Please note that cancellation can only be processed until the status is [Preparing for Shipment], and it may be difficult to process after the order is transferred to the courier.
- If cancellation is not possible via mobile, please use a PC.
- If cancellation is unsuccessful, please leave an inquiry post or contact customer service.
- Please make sure to leave your inquiry under [Cancellation Inquiry] in 1:1 consultation. If you leave it under a different category and do not provide contact information, cancellation processing may be delayed or impossible.
Thank you.